Refund policy

RETURN & REFUND POLICY

At Paw Trail Supply World, we want you and your pets to love every purchase.

Returns

We accept returns within 30 days of delivery for unused items in their original condition and packaging.

To be eligible for a return:

  • Item must be unused and in original condition.
  • Item must be returned in its original packaging.
  • Proof of purchase or order number is required.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used pet products
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For return requests or questions, please contact us through our Contact Us page and include your order number.

Thank you for shopping with Paw Trail Supply World. We appreciate your support and look forward to serving you and your furry companions.