Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with Paw Trail Supply World. We are committed to delivering quality pet products to you and your furry companions.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and verified.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 10–20 business days
- International Orders: 10–30 business days
Please note that shipping times are estimates and may vary depending on location, customs processing, weather conditions, carrier delays, or other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Promotional free shipping offers may be available from time to time and will be clearly stated on the website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email if tracking is available for your shipment.
Please allow up to 72 hours for tracking information to update after receiving your tracking number.
Multiple Packages
Some orders may arrive in separate packages if products are shipped from different warehouse locations or suppliers.
This is normal and does not mean that items are missing from your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Paw Trail Supply World is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
If your package appears lost, please contact us and we will do our best to assist you in locating the shipment.
Customs, Duties, and Taxes
International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
These fees are not included in the product price or shipping cost.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.
We will review the issue and work toward a satisfactory resolution.
Contact Us
If you have questions about your shipment or delivery status, please contact us through our Contact Us page and include your order number.
Thank you for choosing Paw Trail Supply World.